The House Manager is part of the management leadership of Trillium House. The House Manager is responsible for the day-to-day operation of our hospice house. Key duties include direct resident care, bookkeeping, Resident intake, recruitment, training and supervision of care aides and volunteers. This position reports to the Executive Director.
- Provides direct care to Residents for a minimum of two shifts per week and as needed. Functions as a lead care aide. Works closely with nurses and staff of certified Hospice Providers to coordinate and delivers services to Trillium House residents. Coordinates supervises and evaluates the delivery of all direct care by Trillium House employees and volunteers.
- Develops, maintains and monitors Trillium House Medical Records system which will include documentation of services delivered by Trillium House staff and volunteers. Works with Certified Hospice providers to ensure care provided by hospice programs to Trillium House residents are properly documented.
- Trains, supervises, schedules and supports Trillium House Staff and Volunteers and has on-call responsibilities shared with Executive Director.
- Maintains Trillium House Staff and Volunteer personnel records in accordance with state and Federal regulations, i.e. (TB testing, background checks, Hospice Volunteer Certificate, trainings, fire and back safety, volunteer hours worked, mileage, etc.).
- Provides Trillium House residents and candidates with information on room and board payments and costs associated with residence at Trillium House.
- Prepare billing statements and maintains records of payments and balance for current residents and for outstanding balance for deceased residents.
- Maintains and updates Trillium House “waiting list.” Determines potential resident eligibility for admission to Trillium House.
- Manages Trillium House AP & AR (accounts payable and accounts receivable) using Quick Books and prepares payment of bills for Executive Director review. Prepares financial and service reports monthly for Board of Directors, provides for payroll operations. Assists with Trillium House fundraising activities as directed by Executive Director.
- Attends and participates in Trillium House staff meetings and arranges educational in- services for Trillium House staff.
- Maintains routine Trillium House office functions, including the opening of Trillium House mail, filing, sorting and recording Trillium House documents, bills, correspondence, and acknowledgments and completes and keeps current all Trillium House licensing information and insurance matters.
- Two years of direct patient care experience.
- Two years of experience in office management position with bookkeeping and staffsupervision responsibility preferred.
- Ability to deal effectively with stress, interpersonal issues involving staff, residents, andfamily members as well as grief and loss issues.
- Understands and willingness to work within a 24-7, on-call care environment which willrequire, at times, working outside of normal business hours.
- Ability to maintain confidentiality of employees, volunteers, residents and families inaccordance with Trillium House policies and procedures and HIPPA regulations.
- Excellent written and oral communication skills.
- Competence in the use of standard office equipment and technology, including computers(word processing, databases, payroll and financial statements, email), and the use of phone, copy and fax machines. Ability to assist and instruct others in the basic use of this equipment.
- Visual/hearing ability sufficient to comprehend written / verbal communications.
- Ability to perform tasks involving physical activity which may include lifting, bendingand standing.
- Working knowledge of hospice philosophy and principles.
- Must have reliable transportation and a valid driver’s license.
- Requires the ability to perform proper body mechanics.
- Requires occasional climbing and crawling, occasional sitting, frequent balancing, bending and stooping and continuous reading, standing and walking.
- Requires lifting and/or pushing, pulling, or carrying of objects weighing more than 50pounds occasionally, frequently of objects weighing 10-20 pounds, and continuously of objects weighing 1-10 pounds.
- Manual dexterity and mobility.
- Sensory perceptions – able to hear speech and sounds, able to be at near vision acuity level, able to detect odors and able to speak fluent English.
Please click here to download the application form.